Monarch Risk Management has helped St Paul’s dining services decrease employee injuries and improve our government audits over the past 2 years. I consider them a partner in improving safety and sanitation Standards. I look forward to their visits; it’s like having an extra set of eyes, which helps in seeing things that at times we miss.
They even find things the other five agencies miss in their audits.
Rick Shay is very professional when he addresses safety concerns with the staff; he is kind and explains why safety procedures are followed and what happens when they are not. He is never condescending and has many great recommendations. When injuries occur, the re-enactment of the incidents has been a tremendous help in assuring that everything was and is being done to prevent the incident from happening again. The staff feels comfortable when re-enacting the incident, and finds it is not an interrogation but a fact-finder to prevent them from getting injured again.
Monarch Risk Management is not just a company that points out all the things we do wrong, they help us in operating a safer operation and bring up the standards of our dining program.
General Manager/Director of Dining Services
St. Paul's Continuing Care Community
Monarch’s audits, especially with the newly added F-TAGS, have helped UZRC’s Dining Service Department improve our performance with our DOH’s surveys. By incorporating the F-Tags, we now can clearly understand what regulation goes with which F-Tag. Thanks Rick Shay!
Director of Dining Services
United Zion Retirement Community